Complaints

It is expected that all speech-language pathologists and audiologists practice in compliance with the Health Professions Act (HPA), the Speech-Language Pathologists and Audiologists Profession Regulationadopted Standards of Practice and ACSLPA Code of Ethics (PDF)

Who Can Make a Complaint?

Any person who believes that a regulated member of ACSLPA has not provided professional services in a competent, safe or ethical manner, may submit a written complaint to the Complaints Director of the College. A person making a complaint may be:

  • A patient/client or a member of their family
  • A regulated or former member of ACSLPA
  • Another health care professional
  • An employer
  • A member of the public

How to File a Complaint

Complaints must be submitted to the Complaints Director in writing. Written complaints should include the following:

  • The name of the registered (or former registered) member involved
  • A detailed description of the key facts and events that occurred, including dates, times, location
  • Any other information/documents that support the allegations being made
  • The name, signature and contact information of the person filing the complaint

Written complaints should be sent to:

Complaints Director
Alberta College of Speech-Language Pathologists and Audiologists
#209, 3132 Parsons Road
Edmonton, Alberta
T6N 1L6

Acting on a Complaint

Once a written complaint has been received by ACSLPA, the Complaints Director will begin a review of the matter. The review is designed to ensure fairness to both the complainant and to the speech-language pathologist or audiologist.

For additional information, view or download The Complaint Process (PDF).

Professional Conduct Hearing

A professional conduct hearing is an internal professional investigation into the conduct of a member of ACSLPA by his or her peers. The Hearing Tribunal is responsible for conducting a full and fair hearing of allegations of unprofessional conduct of a speech-language pathologist or audiologist, and to determine on the basis of the evidence introduced whether the conduct of the speech-language pathologist or audiologist constitutes unprofessional conduct.

For additional information, view or download Professional Conduct Hearings (PDF).