Complaints

It is expected that all speech-language pathologists and audiologists practice in compliance with the Health Professions Act (HPA), the Speech-Language Pathologists and Audiologists Profession Regulation, Code of Ethics and Standards of Practice.

Who Can Make a Complaint?

Any person who believes that a regulated member of ACSLPA has not provided professional services in a competent, safe or ethical manner, may submit a written complaint to the Complaints Director of the College. A person making a complaint may be:

  • A patient/client or a member of their family
  • A regulated or former member of ACSLPA
  • Another health care professional
  • An employer
  • A member of the public

How to File a Complaint

Complaints must be submitted to the Complaints Director in writing. If emailed, the signed letter of complaint must be scanned and attached to the email. Written complaints should include the following:

  • The name of the registered (or former registered) member involved
  • A detailed description of the key facts and events that occurred, including dates, times, location
  • Any other information/documents that support the allegations being made
  • The name, signature and contact information of the person filing the complaint

Written complaints should be sent to:
Complaints Director
Alberta College of Speech-Language Pathologists and Audiologists
#209, 3132 Parsons Road, Edmonton, Alberta  T6N 1L6
complaintsdirector@acslpa.ab.ca 

Acting on a Complaint

Once a written complaint has been received by ACSLPA, the Complaints Director will begin a review of the matter. The review is designed to ensure fairness to both the complainant and to the speech-language pathologist or audiologist.

For additional information, view or download The Complaint Process.

Professional Conduct Hearing

A professional conduct hearing is an internal professional investigation into the conduct of a member of ACSLPA by his or her peers. The Hearing Tribunal is responsible for conducting a full and fair hearing of allegations of unprofessional conduct of a speech-language pathologist or audiologist, and to determine on the basis of the evidence introduced whether the conduct of the speech-language pathologist or audiologist constitutes unprofessional conduct.

For additional information, view or download Professional Conduct Hearings.